Warranty work can be authorized only by the Kentucky Trailer Warranty Department. The following criteria must be followed:
Bill Schlaupitz, Quality / Warranty Coordinator
Toll Free: (888) 598-7245, ext 656
Phone: (502) 637-2551, ext 656
Cell: (502) 552-8325
Felix Gutierez, Customer Service & Quality Coordinator
Toll Free: (800) 521-9701, ext. 109
Phone: (248) 960-9700, ext 109
Brian Clark, Operations Supervisor
Toll Free: (866) 638-6080, ext 633
Phone: (502) 638-6080, ext 633
Direct: (502) 414-7793
If you believe that your vehicle has a defect that could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying Kentucky Trailer. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Kentucky Trailer. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at (800)-424-9393 (or (202) 366-0123 in Washington, DC area) or write to: NHTSA, U.S. Department of Transportation, Washington, DC. 20590. You can also obtain other information about motor vehicle safety from the Hotline.
CANADA CONSUMER REGULATIONS:
If you believe that your vehicle has a defect that could cause a crash or could cause injury or death, you should immediately inform Transport Canada using the toll free number: 1 800 333-0510.