Warranty

Warranty work can be authorized only by the Kentucky Trailer Warranty Department. The following criteria must be followed:

warranty contacts  ( by product type ) : 

MOVING & STORAGE, PRODUCT & PACKAGE DELIVERY, SNACK FOOD, & TRUCK BODIES:

Bill Schlaupitz, Quality / Warranty Coordinator
bschlaupitz@kytrailer.com
Toll Free: (888) 598-7245, ext 656
Phone: (502) 637-2551, ext 656
Cell: (502) 552-8325

ENCLOSED AUTO / VEHICLE TRANSPORT, MILITARY / GOVERNMENT, MOBILE MEDICAL, MOBILE EVENT / MARKETING, DISPLAY AND EXHIBIT, MOBILE COMMAND CENTERS, TRAINING CENTERS, EXPANDABLE, HOSPITALITY, MERCHANDISING:

Felix Gutierez, Customer Service & Quality Coordinator
fgutierrez@kytrailer.com
Toll Free: (800) 521-9701, ext. 109
Phone: (248) 960-9700, ext 109

MOBILE MEDICAL IMAGING, MOBILE BROADCAST / PRODUCTION:

Larry Brewer, Director of Field Service
lbrewer@kytrailer.com
Phone: (800) 839-0630

RACE TRANSPORTERS, MOTORSPORTS, SPECIAL PRODUCT DELIVERY:

Kevin Atkins, Director of Operations
klatkins@kytrailer.com
Toll Free: (800) 233-8793, ext 680
Phone: (502) 812-1065, ext 680
Cell: (502) 380-6782

CONSUMER REGULATIONS:
If you believe that your vehicle has a defect that could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying Kentucky Trailer. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Kentucky Trailer. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at (800)-424-9393 (or (202) 366-0123 in Washington, DC area) or write to: NHTSA, U.S. Department of Transportation, Washington, DC. 20590. You can also obtain other information about motor vehicle safety from the Hotline.

CANADA CONSUMER REGULATIONS:
If you believe that your vehicle has a defect that could cause a crash or could cause injury or death, you should immediately inform Transport Canada using the toll free number: 1 800 333-0510.